FAQs

 Frequently Asked Questions (FAQs)

  1. What payment methods do you accept?
We primarily accept **Cash on Delivery (COD)** for all orders.

  2. How long does delivery take?
We offer **free delivery all over Pakistan** through TCS Courier. Orders are typically delivered within **3 to 4 days**.

  3. Can I return or exchange my order?
Yes! We offer a **7-day return and exchange policy**. If you receive a damaged, defective, or incorrect item, you can request a return or exchange within **7 days** of delivery.

  4. How do I request a return or exchange?
To request a return or exchange, contact our support team at **zayra.fabric@gmail.com** or call us at **0343-7161055** within **7 days** of receiving your order.

  5. Do you offer refunds?
Refunds are only provided if the item is **damaged, defective, or incorrect** upon arrival. Otherwise, we offer exchanges instead of refunds.

  6. Can I cancel my order?
You can cancel your order **before it is shipped** by contacting us via email or phone.

  7. How can I track my order?
Once your order is dispatched, we will send you a tracking number via SMS or email. You can track your package on the **TCS Courier website**.

  8. Do you ship internationally?
No, we currently **only ship within Pakistan**.

 9. How do I contact customer support?
For any queries, feel free to email us at **zayra.fabric@gmail.com** or call **0343-7161055**.

  10. What if I receive the wrong product?
If you receive the wrong product, contact us immediately, and we will arrange for a replacement or return.